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Our Satisfaction Guarantee

What if I'm not happy with my first lesson?

Let us know within 48 hours of the lesson date, and we'll refund your first hour.

You may be asked to provide some feedback so we can pass this on as constructive advice to the tutor.

The Tutorfair Guarantee does not apply if you have had further lessons with that tutor.

The Guarantee is in addition to our normal refund policy.

The Tutorfair Guarantee only applies to one-to-one lessons and not to our Online Study Group lessons.

Our Refund Policy

What if I want to cancel my lesson?

Get a full refund if you cancel through the website at least 24 hours before the lesson.

What if your lesson doesn't happen?

If your tutor doesn't keep the appointment, let us know within 48 hours for a refund.

What about Online Study Groups?

Cancel up to 48 hours before the group lesson to receive a refund. Please view our full Online Study Group refund terms here.

We're here to help

Our customer service team is here to help; email support@tutorfair.com or call 020 3322 4748.