We’re passionate about education technology and everything about our culture reflects this

Do you have the passion and commitment to make a positive impact on students’ lives? If so, we want you to work with us!

We are looking for private tutors to teach Maths, English, Science, French, Piano and many other subjects, at all academic levels.

Simply create a profile on Tutorfair.com and write a little about yourself. Clients in your local area will find you through our website, send you messages and arrange and book lessons at times that you choose.

What to expect

Five ways to find clients

• Sign up and publish your profile for free
• Apply for opportunities
• Get referred
• Showcase your knowledge
• Instant marketing materials

Complete control of your business

• Set your own price, typically £15-40 per hour
• Choose your area and subjects
• Work when you want to
• Choose to give lessons online or in-person

Painless payments

• Paid automatically every Friday
• Refunds automatically processed up to 24 hours before lessons
• Everything in one place on your computer and phone

Our Social Mission

Every lesson supports our mission to make tutoring fair.

An optional donation is included with every lesson a client buys, enabling our charitable foundation to organise free tuition in our partner schools. We also work with Teach First to provide training to those tutors who wish to volunteer.

Requirements

• Strong subject knowledge
• Professional and personable approach
• Organised and reliable
• No formal qualifications required, but prior experience preferred
• Able to pass enhanced DBS check
• Must be 18 or older

Become a tutor and join our community today!

Details

This role is all about making a difference. Don’t feel that you have to spend your days doing something boring, unfulfilling, or that you’re not really excited about.

Instead, join us to make a noticeable impact on the lives of our users every day, through daily interactions over the phone and email, and by applying your insights to help guide product improvements. Become an integral member of the team and have a tangible impact on how a business is run.

Us

Tutorfair is an online marketplace for private tutors. We are on a mission to connect tutors and students across the UK, whatever the student’s background.

We’re currently one of the largest of our kind in the UK, and are looking to expand across the country. With our investors from Secret Escapes, Toptable, HouseTrip and Achica we are focused and committed to becoming the way that everyone books their tutors.

Tutorfair is at the stage where we have a fully functional product and thousands of customers. We have a clear roadmap of how to improve and ensure that the company continues to grow.

We have lots of customers and tutors joining every day, and keeping them delighted with the service that they receive from us is absolutely imperative as we grow.

This is why we would like you to join us :)

Role

Ensuring our users have an awesome experience whenever they interact with Tutorfair is of utmost importance to us. As the number of clients and tutors joining us grows each week, we need some extra intellect on how to continue delivering a fun and professional service for everyone involved.

No day is truly the same, and so it is probably best to describe a typical month. You will be responsible for the following things within the business:

• Delighting users by responding quickly to queries via phone and email and proactively suggesting improvements to the way they’re using Tutorfair.
• Helping drive sales by matching clients to fantastic tutors when they ask for help: this is all about providing a personalised service and human touch for our customers that is so lacking in other online marketplaces.
• Working with the Head of Customer Experience to maintain the day-to-day processes for tasks such as paying tutors, chasing invoices, processing DBS checks and training new members of staff.
• Contributing qualitative and quantitative insights on how users are interacting with Tutorfair to help improve the site.
• Working with the Head of Customer Experience to help push sales by contributing to comms, for example monthly client newsletters and blogs.
• Identifying technical issues, reporting bugs and helping solve problems with the customer experience and tech teams.

'Must-haves'

• You have effortlessly excellent communication skills: you are able to chat to clients and tutors from all walks of life, from a concerned parent to a PhD astrophysicist.
• You are a radiator: you can form a quick rapport, delight with your charm and love to meet and chat to new people. Of all of the 7 dwarves, you most relate to Happy.
• You are calm under pressure: people you chat to are likely chucking all sorts of problems your way, many of which you may not be able to definitely answer. You will remain calm. You will be able to reassure them, and you’ll follow your intuition to get an answer. And then probably take a sip of tea.
• You are a good listener: absorbing and empathising with a user’s problem is the first step to solving it.
• You are an independent thinker: this is a problem solving role, and you’ll relish predicting problems before they arise, and finding solutions for problems you never thought of. You will actively contribute to the company’s evolution and enjoy making things better.
• You are data savvy: you have the know how (even if basic) on how to interpret data and plan from it.
• You must believe in reducing educational inequality: this is our raison d’etre. You’ll be on board with our mission to make education fairer for all.
• You're a real keen-o and have proof that you can make stuff happen: attitude is more important than experience, and if you’ve already mastered email etiquette and execution of projects you promised yourself you’d do, then that's amazing.

'Nice-to-haves'

• You have experience using a range of CRMs: we use Freshdesk for tickets, CloudCall for inbound and outbound calls and Olark for chat. No worries if not, we’ll get you up to speed in no time.
• You have professional and/or sales experience: Attitude is more important than experience, but bonus marks if you’ve already mastered email etiquette and execution of projects you promised yourself you’d do.
• You have done some tutoring yourself: knowing the industry that we are working in and being able to offer suggestions from the front line is a bonus.

What does the future with us look like?

We are one of the current UK market leaders. Our job is to now make this the mainstream way to book a tutor and increase the number of people using our service, in doing so growing the size of the company and the number of students that we can help. As we grow, you grow.

Management is open to new ideas so you’ll have the opportunity to think creatively and grow. Personal development is very important here at Tutorfair so you’ll have the chance to learn new skills - whether that is using SQL, learning to code, getting involved with design, running events, or giving small presentations.

We’re a small team taking on a big opportunity. Each person has their own area of focus (marketing, analytics, product, coding), and you’ll often find yourself jumping in to help someone or asking someone to help you. This is a chance to make great friends and get fully involved in making a business and charity flourish.

Compensation and useful info

• 22k-25k depending on experience
• Flexible working options (ideally you’d be able to travel into London for events and training when required)
• 25 days of holiday + bank holidays
• Small and social team with regular outings (in non-pandemic times - if not regular virtual Taskmaster challenges!)
• Weekly one-on-one meetings to ensure you are working on projects you enjoy

How to apply

Email a cover letter (addressed to our CEO) on why we are a great fit for each other and your CV to careers@tutorfair.com.

This role is perfect for someone looking to get stuck into programming and gain lots of strategic and business exposure. This is your chance to continue learning and apply your technical knowledge from day one.

It is probably best to describe a typical sprint. You will be responsible for the following things within the business:

Your responsibilities

• Delivering features, fixing bugs, and contributing effectively to the ongoing enhancement of our core products:
  • Tutorfair.com: Marketplace connecting tutors and students
  • On-Demand.tutorfair.com: Instant free tuition for students
• Developing robust, production-ready code of the highest possible standard
• Peer-reviewing code and providing suggestions for improvements
• Releasing early and often! We push out features and fixes frequently

'Must-haves'

• You’re comfortable working anywhere in the dev stack
• You’re a keen communicator: our tech and commercial teams work really closely together
• You have experience building web applications or you have a computer science background: attitude is more important than experience here, so we’d love to hear from you whatever your background as long as you’re a keen-o!
• You’re super keen on learning to scale web applications: our user base is growing fast
• You have attention to detail: the email subject line of your email to apply for this role will be ‘I’m in!’. Yep, we are serious!
• You have a solid understanding of OOP & MVC
• You’re proficient in PHP, HTML5, Javascript, CSS3
• You have in-depth knowledge of a popular programming language
• You have an understanding of SQL databases
• You’re good at building prototypes quickly
• You’re aware of Agile/Scrum methodology and keen to learn more
• You are an independent thinker: we like people who come up with new and better ways to do things, and making those things happen
• You have experience using Linux and working at the command line
• You have an awareness of application testing discipline through use of unit tests
• You have experience building responsive websites

'Nice-to-haves'

• You may have done some tutoring yourself
• You’re interested in what tech - and the data we gather from our tech - can do to help us learn and improve our education system
• You can cook: bonus points if you can join in our lunch club and cook up a tasty feast!

Our stack

• Mostly PHP - we try to use Symfony 3 where possible.
• You’ll also have the chance to use Node, Python, Bash and Meteor.js in our back end services
• We host on AWS (VPC) and deploy several times weekly through CI/CD.
• DevOps are handled by our team.
• Our code base is thoroughly tested using Selenium testing and Unit tests.
• For the front end we mainly use jQuery, Bootstrap and Sass.
• We use MySQL and MongoDB data stores.
• We leverage a service oriented architecture.
• Code is kept up to date and technical debt prioritised and removed.
• We use Git for source control.
• Basically, we use every means possible to keep our developers focused on improving the product and not caught up in spaghetti code.

How to apply

If this sounds like you, please email your CV and cover letter to careers@tutorfair.com.